Similar to other machine tool giants, after-sales service is a very important source of profit for Huaxia Branch.

The company also specifically uses after-sales revenue as an assessment indicator, and statistics on the relevant situation are collected every quarter.

For most manufacturers, after-sales expenditures are very close to what they expected, so there is nothing to worry about.

But Nanshan Mold is an exception.

In the past few years, Nanshan Mold Center also purchased five sets of Sodick equipment. Except for some unimportant accessories ordered for routine maintenance in the first year, there was almost no movement thereafter.

Chen Liang took the initiative to contact the other party, but did not get any answer.

Even my subsequent phone calls were often not answered.

After Chen Liang came to Sodick, Nanshan Mold was assigned to him.

As a result, in every quarterly report, the after-sales parts business of Nanshan Mold was a duck egg.

For this reason, he has been criticized a lot.

When he was at FANUC, Chen Liang suffered a lot because of the Nanshan Group.

Now that I have quit my job, I never expected to encounter something like this again.

It can be said that old and new hatreds are all added up. Chen Liang's resentment towards Nanshan is not to mention how great it is.

However, after he answered a phone call today, he couldn't help laughing.

Then he quickly came to the head of the sales department, Fujiwara Fukke.

"Minister, a large CNC wire cutting equipment purchased by Nanshan Mold from us cannot be started."

"They moved the equipment without authorization and must have triggered the relevant settings of the location sensor."

"Call us now and ask us how we can use it normally."

"This is our chance for revenge."

When Chen Liang said this, he couldn't hide the smile on his face.

He didn't even want to hide it.

Nanshan Group is a very annoying existence for many Japanese machine tool companies.

Especially because of the existence of Nanshan equipment, Japanese stamping machines basically have no market in China.

Many people in Sodick also knew this news.

"They are finally willing to contact us proactively?"

The equipment of Nanshan Mold was originally sold by Fujiwara Fokke himself.

But he never saw these devices again, and Fujiwara also had many questions in his mind.

Now I finally have the chance to confirm.

"Yes, they have always ignored us before, and they don't even contact us for normal after-sales maintenance."

"Nine times out of ten, they violated the contract themselves. They thought our after-sales parts were too expensive and they were messing around."

"When something goes wrong now, it reminds us of us."

"Minister, I think Nanshan Mold's approach must be taught a lesson."

"Otherwise, other manufacturers will follow suit in the future, and our after-sales business will be difficult to run."

"With the increase in market share, it is very likely that our after-sales income will catch up with the money earned from selling equipment in the future."

Although Chen Liang also knew that Fujiwara probably didn't like Nanshan.

But what if your leader is afraid of trouble and doesn’t want to go through the trouble?

So he added some extravagant words to the side.

"I have been hearing some news that Nanshan Equipment has also begun to produce other machine tools besides stamping machines."

"Including but not limited to wire cutting equipment and other grinders, lathes and the like."

“But I have never heard of any manufacturer on the market who has approached Nanshan Equipment to purchase this product.”

"It just so happened that this time we went to Nanshan with people from the technical department to take a look at the site to see if we could figure out this problem."

"As for how to charge and how to teach Nanshan Mold a lesson, we can discuss it later."

"Anyway, as long as we don't help, their equipment will be scrapped."

Fujiwara's performance was relatively calm.

In his opinion, the initiative is in his own hands, so no matter what he does, he can first understand the situation.

…

"Sorry, filming equipment is not allowed on site."

Nanshan Mold Co., Ltd., Xia Yongqiang was speechless when he saw that Chen Liang and the others were actually carrying cameras.

"Xia Gong, we need to take pictures of the equipment and provide it to the headquarters so that we can make further judgments and see how to repair it."

"Otherwise there is no way to guarantee that this equipment can be repaired."

Chen Liang found a random reason, but Xia Yongqiang would definitely not agree.

"If there are any special shooting needs, your company can tell us and I will arrange for someone to shoot them later."

When Xia Yongqiang said this, Chen Liang could no longer mess around.

He can't say that he wants to take pictures of other things, can he?

"Okay, then I'll ask Xia Gong to help me take some more photos."

After Chen Liang finished speaking, he was ready to walk towards the workshop.

However, at this time Xia Yongqiang said again: "Manager Chen, except for the technicians responsible for maintenance, no other personnel are allowed to enter our workshop."

“There are many customers’ new model molds inside, so it’s not convenient to visit!”

When Xia Yongqiang said this, Chen Liang immediately became angry.
Chapter completed!