On January 30, while I was taking care of my baby during the day and preparing to code at night, I found that my broadband had been suspended due to arrears.

Unable to access the Internet and make inquiries, I called 10000 and confirmed that the broadband was in arrears.

So under the guidance of the staff, I entered the Hubei Telecom official account and renewed the annual fee of 1299 for one year.

I finally had access to the Internet, so I installed the Telecom Online Business Hall APP and made some inquiries to see if the annual fee of 1,299 had been credited to my account.

It turned out that the balance was 541 yuan, and there was no trace of 1,299 yuan.

So I called 10000 again, and the staff inquired for more than ten minutes, but I couldn't understand what she said. In the end, she said she couldn't explain the reason, so she called her superior.

His superior inquired for more than ten minutes and still couldn't figure out the reason, so he referred the matter to his superior again.

After the third time, my superior finally found out and told me that 1,299 yuan had been received and it could not be displayed on my telecom app. He didn’t know the reason. He said that if I didn’t believe what he said, I could go to the telecom business hall by myself.

Look at the staff's computer background.

Speechless.

As for the balance of 541, it is the balance that has not been used up from the annual fee paid last year.

This means that I still have the equivalent of 108*5 in my account, which is five months of broadband expenses.

So I asked again, since I still have a balance of 541 in my account, why should my broadband service be stopped?

This superior's superior's superior inquired for a long time and couldn't explain it clearly, and said that someone would reply to me within 36 hours.

After hanging up the phone, I checked on the telecom app and found that there was an ITV deduction of 59 yuan in November last year.

I personally suspect that this deduction has caused me to be in arrears, but I have never ordered ITV's paid items.

So I called 10,000 again to inquire.

After more than ten minutes, I transferred to the next level again, then transferred to the upper level, and then transferred to the upper level again.

No one could answer me. The last superior's superior told me impatiently that someone would reply to my question in 24 hours.

The next day, 10,000 called me and asked me if I had any questions...

I said you are not the one who solves the problem? Why are you asking me again?

She said, didn’t I just come to you to understand the problem?

Super speechless....

Well, I said everything I said before again, and finally made two demands. The first is to refund ITV’s illegal deductions, and the second is to refund the 1,299 yuan annual fee I recharged.

The phone hangs up.

Five minutes later, another 10,000 call came.

He said that he had found out my ITV subscription records, such as what was ordered on which day and what was ordered on which day.

I answered her clearly that I didn't order it, it was all your own backstage troubles, and then asked her if she wanted a refund.

She said that my consumption record is clear and there is absolutely no refund.

I said okay, let the Ministry of Industry and Information Technology intervene in the mediation.

(Some consumers may say at this time: 'That's because my children or elderly people don't understand, did they press the wrong button?' This is the purpose of their call, to imply that you said something similar, and then it will become recording evidence.

It turns out that consumers took the initiative to order on-demand videos, but unfortunately I was not fooled.)

After the call, I described what happened and sent a complaint to the Hubei Communications Administration’s email address 12300.

In the afternoon, I received a reply saying that it was under review.

Then I received a refund from ITV, not only 59 yuan, but also an 8 yuan purchase in January, which was 67 yuan refunded.

Next, I received another call from 10000, saying that after investigation, it was determined that there was no problem with my annual fee for renewal in 1299. I paid it on my own initiative, so there was no way to refund the money.

I didn't argue with her, I just replied to her that she would either quit or the Ministry of Industry and Information Technology would intervene. I told her that I had complained to the Ministry of Industry and Information Technology.

When I woke up this morning, I found that the annual fee of 1,299 yuan was being paid out in the telecom APP last night.

But I did not receive a refund on WeChat.

I received a call from 10000 staff at noon, saying that the renewal annual fee has been applied to be returned to my WeChat account and requesting me to withdraw my complaint to the Ministry of Industry and Information Technology.

I asked her when the 1,299 yuan refund would arrive in my WeChat account, and she said it would take about 7 working days due to various procedures and the like.

I said that's easy to handle. When will the 1,299 yuan be refunded to my WeChat account? When will I withdraw the complaint? The initiative is in your own hands.

Shortly after hanging up the phone, a refund of 1,299 yuan was received via WeChat.

Rights protection is over.

Final comments:

It’s already 2021, and this phenomenon of forced consumption and illegal deductions still exists. It’s really a disgrace to the Chinese people. The Chinese dream and the dream of rejuvenation have been destroyed in the hands of this kind of garbage enterprise.

I have been using Telecom's network services since 2001. From the ISDN era to the later broadband, I have been using Telecom products for 20 years. I am a loyal user of Telecom's network and I have never been interrupted in renewing my annual fee.

A few years ago, there were several experiences where mobile phones that were bundled with packages were secretly ordered with various packages, fees were deducted, and then nothing was done to protect the rights.

Considering that the general environment is like this, I just tolerate it.

What happened this time about ITV's forced consumption and illegal deductions is really chilling.

After this broadband expires, I will definitely not use any telecom products again.

A rubbish company would rather give up a loyal customer who has been using their business for twenty years for the sake of a small profit of tens of dollars from ITV. I really don’t know how those people’s brains grow.

When a problem occurs, we never try to solve it, but drag, cheat, and cajole until a consumer complains to the Ministry of Industry and Information Technology.

Such companies are really weird among weird things. In the current environment of Chinese society, if we indulge them, we can still tolerate them to continue to exist and do evil.

If readers and friends encounter this kind of behavior in the process of dealing with telecommunications, do not argue too much with them. The Ministry of Industry and Information Technology should go ahead and do not waste your precious time.

I hope that the Chinese people's legal system will become more and more standardized. In 2021, China's GDP will soon be the first in the world. Don't let hostile forces find opportunities to attack our Chinese dream, and don't encourage these disgusting companies to do such disgusting things.

Got it!

Shame on you!

Disgrace to all Chinese people!
Chapter completed!