Fei Haofan carefully checked the room he lived in.

Bathroom, shower equipment, bed linens—

No corner fell.

Ma Yibing’s judgment was correct:

He is indeed a selector of the "Star Jing Award" selection committee.

The reward is very low, but he loves his profession very much.

Being able to give birth to a hotel that won the "Star Jing Award" in his own hands, or whether to decide on it will make him feel great.

He took out his phone and clicked on a dedicated software:

Hygiene: five stars.

Service: Five Stars.

Others: No comments yet.

This is connected to the computer at the headquarters and can be modified at any time before the end of his inspection.

Then, he turned on his laptop:

"...I am quite satisfied with the Fangcun Hotel... What impressed me the most was the International Orchid Tasting Conference that they just ended... At this tasting conference, the hotel showed excellent organizational strength. With so many people influx, there was no chaos. From the beginning to the end, everything was in order. As the head of the hotel, Ma Yibing is very influential in this industry, and he also showed that the investor did not choose the wrong person...

During the International Orchid Tasting Conference, a small thing caught my attention... A guest who came to participate in the tasting conference threw a napkin he used on the ground uncivilizedly. I observed this detail. The napkin was only 29 seconds long on the ground. A hotel employee quickly picked it up and sent it to the place where it should be...

Details determine success or failure. I think when taking over this hotel, Mr. Ma Yibing must have provided the most demanding training for his employees... From managers in various departments to ordinary service staff, and even doormen, they all showed good qualities and high spirits... When meeting guests, the hotel's service staff always greeted with a smile and enthusiastically guided the room for the guests. When they saw that guests needed help, they would always lend a helping hand as soon as possible...

Of course, it is not perfect everywhere... In the Western restaurant in the hotel, I ordered Scottish Aberdeen Angus steak, but unfortunately their restaurant is out of stock, and what makes me unpleasant is that they are clearly marked with such steaks on their menu, and they are equipped with attractive photos... At this point, I think it is going to be reduced... Now, I decided to go to the Western restaurant again. If there is a small problem, there will always be more problems... "

...

"Where there is a small problem, there will always be more problems."

In the kitchen of the restaurant, Ma Yibing's face looked very serious: "Our guests must be fully satisfied. Chef Marel."

"Yes, sir." Chef Marel, a three-star Michelin chef who was hired specifically from France, took on the responsibility: "It's my fault, and I've corrected it quickly."

"Then let's start, gentlemen."

There was still no smile on Ma Yibing's face: "I don't want any mistakes to happen again."

"What the hell is it?" Lei Huanxi, who had not spoken aside, finally found the opportunity to ask questions.

"That Fei Haofan." Ma Yibing walked out with Lei Huanxi: "Yesterday he ordered a Scottish Aberdeen Angus steak, but we were out of stock. He recommended other steaks of the same quality and price for him, and waived some of his meal costs."

"Isn't it very good?" Lei Huanxi felt that there was nothing wrong with the restaurant's handling method.

Which restaurant hasn't had a shortage of dishes yet?

He remembered that when he was in college, the small restaurant next to the school had a wide range of dishes on the menu, such as garlic-boiled shrimp, grandma braised pork, steamed grouper, and whatever he wanted.

But really order food-

Shrimp with garlic?

No!

Grandma braised pork?

No!

Steamed grouper?

You are kidding, how could this small restaurant purchase such expensive dishes?

No!

Boss, what do you have?

What's there?

Fried green peppers with shredded pork, fried wild rice with shredded pork, and stir-fried onion with shredded pork.

Boss, what about besides fried shredded pork? Is there anything else to eat?

Yes, of course there are, fried garlic slices!

I'll wipe it!

"It's very good?" Ma Yibing said seriously: "If we were a small restaurant, it wouldn't matter if we were missing one or two dishes, but now? We are a five-star hotel and are going to the 'Star Jing Award'. When some of the dishes on the menu were ordered, we told the guests that there were no, this would give the guests a serious bad impression. He would think that we did not take the restaurant seriously. Especially when Mr. Fei Haofan."

Well, after all, it’s for Fei Haofan and the “Star Jing Award”.

Lei Huanxi also understood.

"Mr. Ma, Fei Haofan is here."

Ma Yibing nodded.

Looking at the restaurant, Fei Haofan chose the old seat he had sat yesterday.

"I'll come to receive it."

Ma Yibing took the recipe and walked over: "Hello, sir."

"Hello, sir." Fei Haofan also replied politely.

"Sir, I am Ma Yibing, the general manager of this restaurant."

"Hello, General Manager Ma."

Fei Haofan had long known who the person in front of him was.

"I have to apologize to you, sir, you ordered the Scottish Aberdeen Angus steak yesterday, but we were out of stock and gave you an unpleasant dining experience."

"Ah, I think you have solved this problem well." Fei Haofan did not expect that Ma Yibing would say this directly.

Ma Yibing said with a smile: "No, as the person in charge here, I have a responsibility. Today, please allow me to provide you with Scottish Aberdeen Angus steak for free to express our hotel's apology."

"Thank you." Fei Haofan said expressionlessly.

It seemed that he thought it was a natural thing.

Lei Huanxike saw it all.

Damn, it's such a big air.

All of them are given to you for free, and they are so carefree.

Ma Yibing is back, and he thinks that he has solved this matter very well.

"Brother Ma, what if this guy is still not satisfied?" Lei Huanxi couldn't help asking.

"Then continue to make him satisfied." Ma Yibing blurted out without thinking: "Once you are not satisfied, then do it again. Ten times you are not satisfied, let's do it ten times. We are all perfect. If we still cannot be awarded the "Star Jing Award" because of this, then I will definitely not be polite."

this--

Ma Yibing seems to be too obsessed with the "Star Jing Award".
Chapter completed!